Here is the mail I received from Verus Solutions a Hyderabad Based Software Company which is supporting Newgenlib. My dealing with them over three years are very satisfactory.

Dear Patron,

Our responsibility does not end at delivering an Open Source System. It goes beyond that. We take the responsibility of helping you use it efficiently. We take the responsibility of making the system more meaningful to your library.

NewGenLib Adaptation Program does not end with a free installation, training and data migration. Its goes beyond it. It even provides free support. Join our Adaptation Program by clicking on http://verussolutions.biz/web/nglAdaptationProgram

Our motto for support is “Get help don’t search for it”.
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If you encounter a problem/doubt while using NewGenLib you do not have to search the Internet for the solution. It will be like searching for a needle in a haystack. NewGenLib provides “Get help” facility. Our support team provides one-to-one help for all. Help is available instantly on line through Email, Chat, Remote desktop sharing and Telephone.

What should I do to get instant support?
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Choose your mode
Do you want to email? send it to support@verussolutions.biz
Do you want to get your doubt clarified on forums so that others in community can benefit from it? Post it at http://newgenlib.2944635.n2.nabble.com/
Do you want to talk to us? Call us at +91 741 678 3719,+91 741 678 2119, +91 402 771 9161
Do you want to chat(voice chat) with us: Chat with us on ngl.oss1@yahoo.com (Yahoo Messenger), ngl.oss.support.1@verussolutions.biz (Google Talk), newgenlib.oss1(Skype)

Happy to help you
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NewGenLib Team is awaiting for your call to help you. Get help from us, there are no obligations, no costs and no conditions whatsoever.
We will be looking forward to help you

Wishing you a happy library management

Regards
NewGenLib Open Source Team