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Permalink Reply by Dr. N K Pachauri on April 13, 2011 at 5:11

The Balanced Scorecard is a management tool designed to provide a view of an organization from four perspectives:

• user perspective measures service or satisfaction with service
• internal processes perspective looks at workflow efficiency
• finance perspective looks at cost effectiveness
• learning/growth potential perspective tells us how well prepared we are to meet new challenges and initiate new programs

Each of the metrics contains two targets:

• Target1 indicates complete success in achieving the metric
• Target2 indicates partial success

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Permalink Reply by Rohit Kumar Sahu on April 13, 2011 at 17:01

Thanks!  for a wonderful PPTs.

 

Rohit

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