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It is a sorry state of affair, I came to know about the business practices of this agency earlier itself and I stopped all our subscriptions. You send an official notice through your counsel (Official) seeking the refund of non supplied journals. I heard that this agency has stopped journal supply.
We are also facing such problems with other agencies, you have to deal directly with them. pls.avoiding giving full details in group. Always there may be pending and default issues. most of them claiming amount as per GOC norms and some of them are extending their service for further years or months for the missing issues. For next year you can switch over to other prompt vendor
but sir Question raised here how to recover the money which hadbeen paid to agency
Thanks for your reply sir
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